So far this year
we’ve saved:
14,600 tonnes of carbon from domestic projects
17,900 tonnes of carbon from commercial projects
Introduction
Welcome to the next edition of our employee newsletter.
As we move into another quarter, I want to take a moment to highlight some of the really exciting projects that will be coming to fruition over the next few months.
Our Digital Transformation Project continues at pace and a number of different apps are currently being tested in the field. These will deliver a much quicker and seamless process primarily in the funded space but the able to pay market will also benefit.
Speaking of which, our able to pay proposition, Bundle is coming to life as you may have heard in the most recent Town Hall. The project team is fully engaged on developing all the necessary people, processes, marketing, and systems for a pilot launch in January.
I’m also delighted to share a couple of new videos – one showcasing the fantastic work done by CEG with Gloucestershire Constabulary, and another that captures the social value of our work and the difference we’re making, together.
Whilst delivering energy-efficiency solutions to homes and businesses is so important, to be able to do so in a way that has such a big impact in communities across the country is amazing. It demonstrates how we’re not just about installing energy solutions—we’re also about creating a lasting, positive impact in the communities we serve.
Finally, following your feedback, we are migrating our Employee Focus feature to be a Team Focus feature – with our first team focus being our Liverpool based Customer Service team.
Key business updates
H2 2024 Financial Performance
Our financial year starts at the beginning of April every year, with the end of September marking the halfway point.
A summary of our half-year performance is as follows:
- Exciting new ‘Managing Agent’ sales channel, using competitor installs towards our funding.
- Challenging start to the year at SCIS, with our main lead generator being offline for three months which has had an impact on our profitability.
- Overrun of costs on commercial projects has also reduced CEG profit, although this should only be temporary.
- Total profit for the group is less than 15% of the target to-date.
- Strong sales forecast for the remainder of the year across the group.
So overall, it has been a challenging first half of the year with profitability below our targets. However, we have got a strong recovery plan and optimistic forecast for the remainder of the year.
Delivering Social Value – Making a Difference Together!
I’m very proud to share this video that really showcases the meaningful social value we are creating every day.
Through our collective efforts, we are not only driving growth but also empowering communities, fostering inclusion, and making a positive, lasting impact on society.
This showcases my firm commitment as a business in a purpose-driven approach where success is measured not just by revenue and profit numbers but by the difference we make in people’s lives.
From our sustainable initiatives to supporting local communities, the journey has been inspiring — and it’s only the beginning.
Take a minute (or two!) to watch the video and see how we’re delivering for the wider communities we work in.
Employee Anniversaries (Aug, Sept and Oct)
| No. of years | |
| Ian Godsman | 6 |
| Amber Siley, Shay Clark | 5 |
| Alison Tranckle | 4 |
| Bronwen Taylor, Alistair Wilson, Torin Robinson | 3 |
Callum Davidson, Laurence Mosley, Sydney Winters, Elliott James, Timothy Wilkes, Greg Smith | 2 |
Jade Squibb, Luke Atkin, Sam Moxham, David Padfield, Jordan Davies, Romans Beinarovics, Steven Brimfield, Megan Gratton, Jamie Pincombe, Jamie Williams, Ethan King, Joshua Elliott, Oliver Wheatley, Evan Draper | 1 |
Case Study: Gloucestershire Constabulary
Team Focus - Customer Service Team, Liverpool
The Liverpool office deal with the customer service side of SCIS, ranging from surveyor calls and booking in the ventilation and fabric appointments, being the first point of call on the customers journey and dealing with the fallout when things don’t go right.
Jayne Siner: Customer Service Operations Manager
Jayne worked as an area manager for a leading fashion store for many years developing her customer service and management skills before working at Liberty Gas and Next Energy where she excelled in planning and scheduling, gaining an excellent understanding of the renewable’s green energy business. Jayne leads the team at Liverpool and is excellent at keeping the team motivated and energy high despite the challenging customers and awkward situations they often have to deal with.
Libby Maguire: Operations Support
Libby has a huge amount of experience within the eco sphere and in her previous role at NEXT energy ran her own ECO channel where she would find and manage funding partners, subcontractors and manage the planning and delivery and she was the person who introduced us into Simply heating who are now acting as a management agent for us on ECO private. She is currently delivering the new Livewest contract.
Fran Durney: Customer Services Advisor
Fran came to us from the Warm Homes Discount Scheme where she helped customers to get funding towards their heating bills, She started at SCIS as an agency working on a temp contract back in March but has now become a permanent member of the team here in Liverpool and proved herself to be a valuable member of the customer service team dealing with surveyor calls as well as customer service and general enquires.
Natasha Shimmin: Customer Services Advisor
Tash is part of the ventilation team and manages the electricians’ diaries and the back-office paperwork for all the mechanical ventilation we fit here at SCIS.
She joined us from the same company as Fran and brought with her excellent customer service and planning skills.
Geraldine Fraccinello: Customer Services Advisor
Gerry brings her compassionate nature to the role which is extremely helpful when dealing with customers, often going out of her way to make the customers feel more at ease. It’ so important to remember what we do makes a real difference and having the compassion and desire to provide customers with great service.
Annie Farrell: Customer Services Advisor
Annie has only been with us a short time but fitted in perfectly. Her strong planning experience helps her with booking in Fabric appointments as well as the customer service side.
Annie is currently 13 weeks pregnant and will be leaving us early next year for her maternity leave.
Rachel Browne: Customer Services Advisor
Rachel is another new employer and works with Natasha on the ventilation team. She joined us from a scheduling delivery role, so a great fit for the team.
She is doing well gaining new skills and enjoying learning about the ECO and GBIS Schemes which are new to her.
Lindsay Saad: Customer Services Advisor
Lindsay is our newest team member and comes to us from Next Energy where she was the team leader of the electrical desk.
Prior to this, she was a customer service manager for many years and brings a great understanding of dealing with customers as well as resolving any customer complaints in a timely manor. She will be a great asset to the team here at Liverpool.
Kev Jones: Warehouse Manager
Kev has been at SCIS for a year and brings with him over 20 years of experience.
He manages the warehouse here at Liverpool as well as fleet and site management but more importantly, he is “Keverything” to the office girls here!
Nothing is too much trouble for Kev and he often helps with all issues the office staff face including IT and maintenance.
Have your say
Smart Savers:
we want you!
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Get in touch via the feedback form below and tell us what you’re interested in.
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