So far this year
we’ve saved:
14,600 tonnes of carbon from domestic projects
17,900 tonnes of carbon from commercial projects
Introduction
Welcome to the Q1 2025 edition of our employee newsletter.
As we kick off a new year, I’m excited to share some key developments shaping the future of our business.
Our commitment to working with housing associations continues to grow, with new projects underway with Bromford Housing, Watford Community Housing, Somerset Council, and others. This is a fantastic opportunity for us to drive real impact in communities by delivering energy-efficient solutions at scale.
This month also marks the internal launch of our new Bundle brand. The team has been working hard behind the scenes, and we’re on track for our first pilot project in April. To ensure everyone has a voice in this journey, Bundle will be running quarterly forums where representatives from each department can share feedback and shape how we move forward.
Meanwhile, the Cotswold Energy Group team has been on a roll, delivering standout commercial solar PV projects for Gloucestershire Constabulary, Stratford Park complex, The Mercian Trust, and more. These projects highlight the impact we can make in the commercial space, supporting businesses and public sector organisations in their journey toward net-zero.
There’s plenty to look forward to in the months ahead. Thank you all for your continued commitment, and I can’t wait to see what we achieve together.
Key business updates
Q2 2024 Financial Performance
Our financial year starts at the beginning of April every year, with the end of September marking the halfway point.
A summary of our half-year performance is as follows:
- Exciting new ‘Managing Agent’ sales channel, using competitor installs towards our funding.
- Challenging start to the year at SCIS, with our main lead generator being offline for three months which has had an impact on our profitability.
- Overrun of costs on commercial projects has also reduced CEG profit, although this should only be temporary.
- Total profit for the group is less than 15% of the target to-date.
- Strong sales forecast for the remainder of the year across the group.
So overall, it has been a challenging first half of the year with profitability below our targets. However, we have got a strong recovery plan and optimistic forecast for the remainder of the year.
Transforming Social Housing with Solar: Bromford Housing
We’re committed to making energy efficiency accessible to those in need. Our project with Bromford Housing is a testament to that mission, as we install solar PV systems in social housing across rural communities.
Funded through ECO4, this large-scale initiative is tackling fuel poverty head-on, ensuring tenants benefit from lower energy bills while contributing to the UK’s net-zero targets. With a goal of 70 home installs per week, we’re delivering high-speed, high-impact energy upgrades.
Each property undergoes a comprehensive survey with necessary insulation upgrades completed before solar panels are installed. Our streamlined process means each system is fitted in just half a day, with SIM connectivity allowing Bromford to track real-time performance.
This project is just one of the ways we’re driving meaningful change in the communities we serve. With hundreds of homes still to be upgraded, we’re excited to continue this journey and expand our impact.
Employee Anniversaries (Aug, Sept and Oct)
| No. of years | |
| Ian Godsman | 6 |
| Amber Siley, Shay Clark | 5 |
| Alison Tranckle | 4 |
| Bronwen Taylor, Alistair Wilson, Torin Robinson | 3 |
Callum Davidson, Laurence Mosley, Sydney Winters, Elliott James, Timothy Wilkes, Greg Smith | 2 |
Jade Squibb, Luke Atkin, Sam Moxham, David Padfield, Jordan Davies, Romans Beinarovics, Steven Brimfield, Megan Gratton, Jamie Pincombe, Jamie Williams, Ethan King, Joshua Elliott, Oliver Wheatley, Evan Draper | 1 |
Case Study: Stroud District Council
Team Focus - Customer Service Team, Liverpool
The Liverpool office deal with the customer service side of SCIS, ranging from surveyor calls and booking in the ventilation and fabric appointments, being the first point of call on the customers journey and dealing with the fallout when things don’t go right.
Jayne Siner: Customer Service Operations Manager
Jayne worked as an area manager for a leading fashion store for many years developing her customer service and management skills before working at Liberty Gas and Next Energy where she excelled in planning and scheduling, gaining an excellent understanding of the renewable’s green energy business. Jayne leads the team at Liverpool and is excellent at keeping the team motivated and energy high despite the challenging customers and awkward situations they often have to deal with.
Libby Maguire: Operations Support
Libby has a huge amount of experience within the eco sphere and in her previous role at NEXT energy ran her own ECO channel where she would find and manage funding partners, subcontractors and manage the planning and delivery and she was the person who introduced us into Simply heating who are now acting as a management agent for us on ECO private. She is currently delivering the new Livewest contract.
Fran Durney: Customer Services Advisor
Fran came to us from the Warm Homes Discount Scheme where she helped customers to get funding towards their heating bills, She started at SCIS as an agency working on a temp contract back in March but has now become a permanent member of the team here in Liverpool and proved herself to be a valuable member of the customer service team dealing with surveyor calls as well as customer service and general enquires.
Natasha Shimmin: Customer Services Advisor
Tash is part of the ventilation team and manages the electricians’ diaries and the back-office paperwork for all the mechanical ventilation we fit here at SCIS.
She joined us from the same company as Fran and brought with her excellent customer service and planning skills.
Geraldine Fraccinello: Customer Services Advisor
Gerry brings her compassionate nature to the role which is extremely helpful when dealing with customers, often going out of her way to make the customers feel more at ease. It’ so important to remember what we do makes a real difference and having the compassion and desire to provide customers with great service.
Annie Farrell: Customer Services Advisor
Annie has only been with us a short time but fitted in perfectly. Her strong planning experience helps her with booking in Fabric appointments as well as the customer service side.
Annie is currently 13 weeks pregnant and will be leaving us early next year for her maternity leave.
Rachel Browne: Customer Services Advisor
Rachel is another new employer and works with Natasha on the ventilation team. She joined us from a scheduling delivery role, so a great fit for the team.
She is doing well gaining new skills and enjoying learning about the ECO and GBIS Schemes which are new to her.
Lindsay Saad: Customer Services Advisor
Lindsay is our newest team member and comes to us from Next Energy where she was the team leader of the electrical desk.
Prior to this, she was a customer service manager for many years and brings a great understanding of dealing with customers as well as resolving any customer complaints in a timely manor. She will be a great asset to the team here at Liverpool.
Kev Jones: Warehouse Manager
Kev has been at SCIS for a year and brings with him over 20 years of experience.
He manages the warehouse here at Liverpool as well as fleet and site management but more importantly, he is “Keverything” to the office girls here!
Nothing is too much trouble for Kev and he often helps with all issues the office staff face including IT and maintenance.
Have your say
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